This incident is associated with the most recent incident posted. Please see the newer incident for further updates.
Posted Sep 27, 2021 - 21:26 UTC
Update
We are seeing improvement on this incident with test calls successfully accepting pressed menu options via touch-tone. We are continuing to work with our network partners to understand the root cause and if a full resolution has been reached.
Posted Sep 27, 2021 - 16:57 UTC
Investigating
We are actively looking into incidents of incoming calls unable to press menu options via touch-tone numbers. (i.e. Option 1, etc.) Additional updates to follow.